buab88 Privacy Policy

1. Data We Collect

buab88 collects personal data from you in several ways: directly when you register an account or interact with our services, automatically through your use of the platform, and occasionally from third parties such as payment processors or identity verification providers. The categories of data we collect are described below.

Registration and account data: When you create a buab88 account, we collect your full legal name, date of birth, email address, and your chosen username. This information is required to create and maintain your account and to verify your identity in accordance with our age verification obligations.

Identity verification data: Where we are required to verify your identity — for example, before processing a withdrawal above a specified threshold — we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of payment method ownership, such as a screenshot of your bKash or Nagad mobile wallet displaying the registered number.

Financial transaction data: buab88 records details of all deposits and withdrawals made through your account, including transaction amounts, dates, payment method types, and transaction reference numbers provided by the payment processor. We do not store complete card numbers or full mobile wallet credentials on our own servers.

Gameplay and betting data: We maintain records of your betting activity, game session histories, wager amounts, game outcomes, and bonus usage. This data is used to operate the platform correctly, resolve disputes, detect fraud, and fulfil responsible gaming obligations.

Device and technical data: When you access buab88, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, and general geographic location (at country or city level). This data helps us secure your account and optimise platform performance.

Communications data: If you contact buab88 via live chat or email, we retain records of those communications, including the content of messages and the date and time of the interaction. These records are used to resolve your query, improve our support quality, and for training purposes.

Voluntary preference data: You may provide additional preferences within your account settings, such as communication preferences, responsible gaming limit configurations, and session reminder settings. This data is used solely to personalise your experience in accordance with your stated wishes.

2. How We Use Your Data

buab88 processes your personal data only for specific, legitimate purposes. The table below summarises the key purposes for which we use your data and the legal basis on which we rely for each.

buab88 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review. Where automated tools are used to flag potentially fraudulent or prohibited activity, a member of the buab88 team reviews the case before any account action is taken.

Marketing communications: If you have opted in to receive promotional emails from buab88, we will send you information about bonuses, new games, seasonal promotions (such as BPL season offers or Eid specials), and platform updates. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your communication preferences within your account settings or by contacting the support team.

3. Data Sharing & Third Parties

buab88 treats your personal data with strict confidentiality. We do not sell, rent, or exchange your data with third-party marketers. We share personal data with external parties only in the limited circumstances described in this section.

Payment processors: To process your deposits and withdrawals, buab88 shares the minimum necessary transaction data with our authorised payment partners, including bKash, Nagad, Rocket, Upay, and the relevant card network operators (Visa, Mastercard). Each of these partners processes your data under their own privacy policies and security standards.

Identity verification providers: Where enhanced identity verification is required, buab88 may share your identification documents with a specialist third-party verification provider. These providers are contractually bound to use your data solely for the verification purpose and to maintain appropriate security safeguards.

Game and technology providers: The games available on buab88 are supplied by third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may process certain technical session data (such as session tokens and game round identifiers) in the course of delivering their games. They do not receive your full personal profile.

Legal and regulatory obligations: buab88 may be required to disclose personal data to law enforcement agencies, courts, or other public authorities where required by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum data required to comply with the specific legal obligation.

Business transfers: In the event of a merger, acquisition, or transfer of all or part of buab88's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address on your account before your data is subject to a different privacy policy.

4. Cookies & Tracking

buab88 uses cookies and similar technologies on its website to provide core platform functionality, remember your preferences, and understand how the platform is used. This section explains the types of cookies we use and how you can manage them.

Essential cookies: These cookies are strictly necessary for the buab88 platform to function. They manage your login session, maintain your account security, and ensure that the correct version of the platform is delivered to your device. Without these cookies, the platform cannot operate. These cookies cannot be disabled.

Functional cookies: Functional cookies allow buab88 to remember choices you have made — such as your preferred language settings, responsible gaming limit configurations, and notification preferences — so that you do not have to re-enter them on every visit.

Analytics cookies: buab88 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues may be occurring. This data is aggregated and does not identify you personally. It is used solely to improve the platform experience.

Managing cookies: You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies will prevent you from logging in to your buab88 account. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

5. Data Security

buab88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the buab88 platform;
• Encryption of sensitive data fields (including identity document references and payment method identifiers) stored in our databases;
• Strict internal access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis;
• Regular security assessments and vulnerability monitoring of our platform infrastructure;
• Two-factor authentication (2FA) available to all account holders as an additional layer of account security;
• Withdrawal PIN requirements as a secondary verification step for financial transactions.

While buab88 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, buab88 will notify affected account holders in a timely manner via their registered email address.

Your responsibility: You play an important role in keeping your account secure. Use a strong, unique password for your buab88 account, enable two-factor authentication where available, and do not share your login credentials with any other person. If you believe your account has been accessed without your authorisation, contact buab88 support immediately via live chat.

6. Data Retention

buab88 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods below represent our standard schedule.

• Account and registration data: Retained for the duration of your account and for 5 years following permanent account closure, in order to comply with anti-money laundering and financial record-keeping obligations.
• Transaction and financial data: Retained for 7 years following the transaction date, in line with financial record-keeping requirements applicable to payment service operations.
• Identity verification documents: Retained for 5 years following account closure or the completion of the verification process, whichever is later.
• Customer support communications: Retained for 2 years from the date of the interaction, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Gameplay and betting records: Retained for 5 years following the date of the activity, to support dispute resolution and responsible gaming monitoring obligations.
• Marketing preference data: Retained until you withdraw consent. Once you unsubscribe from marketing, your preference is retained as a suppression record to ensure we do not inadvertently contact you again.

When the applicable retention period expires, buab88 securely deletes or fully anonymises the relevant data so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a buab88 account holder, you hold a number of rights in relation to the personal data we process about you. buab88 is committed to honouring these rights in a transparent and timely manner.

Right of access: You have the right to request a copy of the personal data buab88 holds about you, together with information about how it is used. To submit a data access request, contact our support team via live chat or by emailing [email protected]. We will respond within 30 days of receiving a verified request.

Right to rectification: If any personal data buab88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your email address) directly within your account settings. For corrections to identity documents or other sensitive records, please contact the support team.

Right to erasure: You may request that buab88 delete your personal data. We will honour erasure requests to the extent permissible under applicable law. Please be aware that certain data — particularly financial transaction records and identity verification files — must be retained for the periods described in Section 6 to comply with legal obligations, and cannot be deleted before those periods expire.

Right to restrict processing: In certain circumstances (for example, where you contest the accuracy of your data or have objected to processing), you may request that buab88 restrict the processing of your personal data while the matter is resolved.

Right to object: You have the right to object to buab88 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though buab88 may have overriding grounds that justify continuing the processing.

Right to data portability: Where data is processed on the basis of your consent or to fulfil a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

To exercise any of the rights described above, contact buab88 support via live chat (available 24/7) or send a written request to [email protected]. We will verify your identity before processing any privacy rights request to prevent unauthorised access to another person's data.

8. Policy Updates & Contact

buab88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered account holders via the email address on file or through a prominent notice on the platform. The "Last Updated" date at the top of this policy will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how buab88 protects your data. Your continued use of the platform following a notified update constitutes acceptance of the revised policy.

Governing language: This Privacy Policy is written in English. In the event of any translated version being made available for convenience, the English version shall prevail in all cases of conflict or ambiguity.

Contact us: If you have any questions, concerns, or complaints regarding this Privacy Policy or buab88's data practices, please contact us via live chat on the platform or by emailing [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). Average live chat response time is 2–5 minutes.